Effective Date: March 16, 2026
At Rowe Window Cleaning, we are committed to maintaining the trust and confidence of our visitors to our web site. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and submit information through our online forms.
1. Information We Collect
When you interact with our website, specifically when filling out our “Get a Free Quote” or contact forms, we may collect the following information:
- Personal Identification: Name, email address, and phone number.
- Service Details: Service address, building type (commercial or residential), building height, estimated window count, and any specific service requests (e.g., Pressure Washing, Solar Panel Cleaning, or Graffiti Removal).
- Technical Data: IP address and browser cookies to help us improve website functionality and user experience.
2. How We Use Your Information
We use the information you provide for the following business purposes:
- To provide accurate on-site or instant price estimates.
- To schedule and confirm cleaning appointments.
- To communicate with you regarding your service requests or inquiries.
- To improve our customer service and website performance.
- To comply with legal obligations (e.g., WSIB or insurance reporting if required).
3. Data Protection & Sharing
We do not sell, rent, or trade your personal information to third parties. Your information is strictly used by Rowe Window Cleaning staff to fulfill your service requests. We may share data with trusted third-party service providers (such as our scheduling software or email processors) who assist us in operating our business, provided those parties agree to keep this information confidential.
We may also release information when required to comply with the law or protect our rights, property, or safety.
4. Cookies
Our website uses cookies to enhance your experience. Cookies allow us to remember your preferences and track site usage to improve our services. You can set your browser to refuse cookies, but some parts of the site may not function properly as a result.
5. Security of Your Data
We implement a variety of security measures to maintain the safety of your personal information. We are fully WSIB insured and carry $5M in liability insurance, reflecting our commitment to professional standards and safety in all aspects of our business, including data handling.
6. Your Rights and Choice
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or delete any of your personal data.
- Opt-out of any future marketing communications by following the “unsubscribe” link in our emails or contacting us directly.
7. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your data, please contact us:
- Business Name: Rowe Window Cleaning
- Phone: (416) 720-7110
- Email: info@rowewindowcleaning.com
- Service Area: Hamilton, the GTA, & Surrounding Areas
- Hours of Operation: Mon-Sat: 8:00 AM – 5:00 PM